• +385 98 176 5489
  • book@ellahouse.hr
  • Strossmayerova 32c, 34330 Velika, Croatia
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Privacy Policy

This Privacy Policy explains how Ella House collects, uses, and protects your personal data.

Controller & Contact

Ella House, Strossmayerova 32c, 34330 Velika, Croatia

Email: book@ellahouse.hr

What We Collect & Why

We collect the personal data you provide when you inquire or request a reservation (e.g., name, email, phone, stay dates, guest count, special requests). We use this data only to respond to your inquiry, manage your booking, fulfill legal obligations related to accommodation, and keep basic booking records.

Legal basis: your consent (when you submit a form or inquiry) and/or contractual necessity (to process your reservation).

Your Consent & Your Rights

  • You may withdraw consent at any time; after withdrawal we will stop processing your data (unless further retention is required by law).

  • You can request access, correction, deletion, restriction, portability, or object to processing.

  • To exercise your rights, contact us at book@ellahouse.hr.

Sharing & International Transfers

We do not sell or publicly disclose your personal data. We may share limited data with service providers strictly as needed to process your booking (e.g., accommodation records as required by local law). Your data is not transferred to third countries or international organizations.

Retention

We keep personal data only as long as necessary to handle your inquiry/booking and to meet legal or accounting obligations. After that, we delete or securely anonymize your data in line with our internal retention rules.

Security

We apply reasonable technical and organizational measures to protect your data against loss, misuse, or unauthorized access.

Cookies

To improve your browsing experience, our website may use cookies (small text files stored on your device). Cookies can remember preferences (e.g., language) and help site functionality.

  • By using our site, you consent to cookie use.

  • You can block or delete cookies via your browser settings; some features may not work properly without cookies.

What is a cookie?

A cookie is a small data file placed on your device by the website you visit. Your browser returns these cookies to the site on subsequent visits so the site can recognize your preferences. You can manage cookies in your browser (accept, refuse, or auto-delete on exit).


For any questions about this Policy or your data, contact book@ellahouse.hr.